Returns & Refunds
Changed your mind? Eligible items can be returned within 100 days of your order date. Here’s what qualifies, how to arrange a return and how your refund is worked out.
What can be returned
Check the Cancellations & Returns line on each product page. Items marked 100 Days Return can be returned within 100 days from the day you place your order.
Can be returned
- Items marked 100 Days Return
- Unused, undamaged and in resalable condition
- In the same condition as when delivered
- With the original packaging fully intact
- Furniture that has not been assembled yet
Can’t be returned
- Made-to-order or customised items
- Clearance, as-is and set-offer items
- Bedroom sets and modular wardrobes
- Furniture that has been assembled
- Items that are used, washed, stained, torn, dented, discoloured or damaged
- Items removed from their original packaging, or with fragrance or other odours
Not sure what made-to-order, clearance, as-is or set offer means? See the definitions. Mattresses with a sleep trial follow the mattress return policy.
How to return an item
- Contact usEmail hello@bedandbasics.sg or use live chat with your order number and the item you’d like to return.
- We arrange collectionOur logistics team will give you a collection date and time. Please don’t bring items to our warehouse unless we’ve agreed to it in advance.
- We inspect the itemEvery return is checked to make sure it meets the conditions above.
- You get your refundOnce approved, we refund your original payment method.
How your refund is calculated
Refund = amount paid for the item − non-refundable charges − restocking fee − any promotional adjustment.
Restocking fee
20% of the amount paid for the returned item, or $50, whichever is higher.
Non-refundable charges
- Delivery and assembly fees
- Additional charges for specific delivery locations, preferred dates or time slots, and staircase delivery
- Card and PayPal processing fees (4% of the transaction amount + $1)
- Collection, transport or recovery costs to retrieve the item
If you used a promo code
If the return takes your order below the code’s minimum spend, the discount no longer applies and is deducted from your refund. Minimum spend excludes delivery charges.
When you’ll get your refund
We issue approved refunds to your original payment method within 30 days of accepting your return, once we’ve received the item in the required condition. Your bank or card issuer usually takes 7–14 working days to show it in your account. PayPal refunds follow PayPal’s timelines.
Checking your order at delivery
Right to Reject
You can reject eligible items during delivery at no extra cost. Just tell the delivery team before they leave. This doesn’t apply to the items listed under “Can’t be returned” above, or to furniture assembled on site.
Inspect before you sign
- Check the packaging and the number of boxes.
- Look for visible damage, defects or anything that doesn’t match your order.
- Stay during assembly so you can check the back and underside.
- Write any issues on the Proof of Delivery (POD) form before signing.
If something arrives damaged
Tell the delivery team straight away and note it on the POD form. If you spot it after they’ve left, contact us as soon as possible with your order number, clear photos or videos of the damage and the packaging. Please keep the packaging and don’t use, assemble or dispose of the item until we’ve assessed it.
Cancellations and changes
Contact us as soon as possible to cancel or change an order, such as the wrong size or colour. Changes depend on your order status and stock, and any price difference applies. Made-to-order, customised, clearance, as-is and set-offer items, including bedroom sets, generally can’t be cancelled or changed once processed. Approved cancellations may have the same deductions as a return.
For made-to-order and customised items, if you receive something incorrect, damaged or defective, we’ll still help put it right. Contact us with your order number and photos.
BedandBasics.sg Pte. Ltd. decides whether a returned item is in a suitable condition and may reject returns that don’t meet these conditions. See also our Terms & Conditions.
