Frequently Asked Questions

Where can I view your furniture?

Please click on the button below to book an appointment.

Book an Appointment


Why are your prices so low?

BedandBasics was set up with the intention to cut down on all the unnecessary frills and operational costs that comes with conventional showrooms.

Say goodbye to pushy salesmen hungry to earn your commission, inaccessible showrooms and inconvenient office-hours only operating hours.

Even better, we pass on our overhead savings to you in the form of lower prices!


How do I place an order?

Place an order by

1. Adding to cart your desired item(s)

2. Hit the “Go to Checkout” button

3. Fill in your shipping details if you have not done so with us and following the step-by-step instructions on your screen.


Is the delivery date I picked guaranteed?

We will try our best to fulfill your preferred delivery date.

We seek your understanding that delays may occur due to unforeseen circumstances such as manufacturing, shipping or customs delays.

Pre-order items may have a higher risk of delays.

In the event of a delay, BedandBasics.sg will contact you to reschedule.


How can I be confident of my purchases if I don't see the products in person?

We believe in quality. We ensure that we achieve high quality standards on every product we sell.

Our quality control process involves inspecting the products and testing them for defects and other product-related quality matters.

We identify and correct the defects before we release them to our customers.

This isn’t simply about the final inspection. It’s about adopting the right manufacturing procedures and controls throughout.

We select only the best manufacturers that adhere to best industry practices right from the raw material selection to processing and finishing.

Through our quality assurance process, you will have peace of mind and a positive shopping experience with us.


Can I reject the product upon delivery if I am not satisfied with it?

You are protected by our “Right to Reject” policy for all qualifying products you purchase at BedandBasics.

When the products are delivered to you, you are entitled to reject any products during delivery that are not up to your expectations without incurring charges.

If you decide to return your products after the delivery team has left, it will be processed under our return and refund policy.


Do you sell used, refurbished or reconditioned furniture?

No. All our products are brand-new from the manufacturer in their original packaging.


What happens if I find the same product elsewhere at a lower price?

We got you covered on our lowest price guarantee policy! See here.


Can I self-collect the furniture myself?

The products you ordered may not be available immediately for collection.

Our customer service team will inform you when the products are available for self-collection.


How will I know if my current mattress will fit into your bedframes?

Japanese Mattress Sizes

Single (JP)

195cm x 97cm

Semi Double (JP)

195cm x 120cm

Double (JP)

195cm x 140cm

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Standard Local Mattress Sizes

Single

190cm x 91cm

Super Single

190cm x 107cm

Queen

190cm x 152cm

King

190cm x 183cm



Will I get better prices if I make a bulk purchase?


For bulk purchases of more than 8 similar items, please contact us at sales@bedandbasics.sg for a special quotation.


I need the delivery urgently by today (Or tomorrow). Can it be done?

We review each urgent delivery request individually. Please let us know what items you require delivered and we will get back to you if it is possible.

Additional fees ranging between SGD19.90-50 will be applicable.


What payment options do you accept?


1. Credit/ Debit Card via Paypal Gateway (No account required)

2. Cash on Delivery - Strictly no cheques. Please prepare exact cash amount as our courier may not have change.

3. Bank Transfer Payment - Order is only confirmed after bank transfer slip is provided to us. Delivery lead time starts from the order confirmation date.

For custom made orders for the below categories, a 30% non-refundable deposit is required before we confirm the order. We will not accept order cancellations or exchanges for custom made orders.

- Modular Wardrobes

- Storage Bed Frames


What happens if the furniture doesn’t fit well at my place after I have purchased it?

Our customer service officers will be happy to assist you with the product dimensions and details for you to make the best possible informed decision.

Alternatively, you may also refer to the dimensions on the product page before making the purchase.


Why wasn't the shipping discount applied?

As long as your order is above SGD250, a $19.90 shipping discount will be automatically applied.

In your order, check the line containing the word “Discount”, and verify if the total discount is accurate.

If any other discounts were applied, it will be totaled up together with your shipping discount.

For example, your order may look like below

Order Total

Subtotal

$300.00

Shipping & Handling

$19.90

Discount (Applied a $50 Discount Code)

($69.90)

Grand Total

$250.00

Total Paid

$0.00

Total Refunded

$0.00

Total Due

$250.00

In this case, a $50 discount code was applied. The total discount received is:
$50 (From Discount Code) + $19.90 (Shipping Discount) = $69.90


Can you dispose of my old furniture when my new furniture arrives?

Please refer to https://www.bedandbasics.sg/furniture-disposal.html

Many Town Councils provide free disposal of the first (3) moveable bulky items per month, with the exception of certain items.

A fee may be chargeable by the Town Council for the removal of additional items.

We recommend that you contact your Town Council for their free bulky disposal service at least 1 week in advance.

For private properties, please contact your building or estate management for assistance.

Please see below for a non-exhaustive list of Town Councils:

Town Council Hotline URL
Aljunied-Hougang Town Council +65 6744 1033 http://www.ahtc.sg/bulky-item-removal/
Ang Mo Kio Town Council +65 6453 0511 http://www.amktc.org.sg/resi_free_bulk_removal_service.aspx
Bishan-Toa Payoh Town Council

Toa Payoh: +65 6259 6700

Bishan: +65 6259 6700

http://www.btptc.org.sg/Our%20Services/BIR.htm
Chua Chu Kang Town Council +65 6569 0388 http://www.ccktc.org.sg/our-services/bulky-item-removal/
East Coast-Fengshan Town Council +65 6444 9549 http://www.ectc.org.sg/ourservice_bulkyrefuse.html
Holland-Bukit Panjang Town Council 1800 766 9100 http://www.hbptc.org.sg/services.html#Bulky_Item_removal
Jalan Besar Town Council +65 6298 9222 http://www.jbtc.org.sg/www/index.php?bulky-removal-services,21
Jurong-Clementi Town Council +65 6561 2222 http://www.jrtc.org.sg/Service.aspx?cid=75
Marine Parade Town Council 1800 241 6487 http://www.mptc.org.sg/Our-Services-Bulky-Items-Removal-Service
Marsiling-Yew Tee Town Council +65 6430 7800 http://www.myttc.org.sg/bulkyremoval.html
Nee Soon Town Council +65 6758 0129 http://www.nstc.org.sg/bulky_item_removal.html
Pasir Ris-Punggol Town Council

Pasir Ris: +65 6585 4938

Punggol: +65 6590 9500

Sengkang: +65 6489 0520

https://www.prpg-tc.org.sg/index.php/our-services/bulky-household-furniture-removal-service
Sembawang Town Council +65 6368 3100 http://www.sbtc.org.sg/bulky_item_removal_service.html
Tampines Town Council +65 6781 2222 http://www.tampines.org.sg/OurResidentServices/BulkyRemovalService
Tanjong Pagar Town Council 1800 272 6415 http://www.tptc.org.sg/www/otherservices.html
West Coast Town Council

Clementi: +65 6776 0271

Boon Lay: +65 6896 4890

http://wctc.org.sg/household/

Please contact us via live chat or email us at hello@bedandbasics.sg if you have further enquiries.