Frequently Asked Questions

Why buy from Bed and Basics?

Bed and Basics was set up with the intention to cut down on all the unnecessary frills and operational costs that comes with conventional showrooms. Say goodbye to pushy salesmen hungry to earn your commission, inaccessible showrooms and inconvenient office-hours only operating hours.

By shopping with us, you can view a myriad of furniture selections in the comfort of your home or even on the go to suit the pace of your lifestyle. Your dream home is just a click away! Even better, we pass on our overhead savings to you in the form of lower prices.

What’s there not to love about us?


Where is your showroom located?

We are more of a warehouse than a showroom, the furniture models that we have on display can be found here:
https://www.bedandbasics.sg/warehouse-display.html

All other models not listed above are not available for viewing due to space constraints. Because we are a warehouse, visitation are by appointment only for safety reasons.

Our operational hours is Mon-Fri 10am-6pm

We are located at
63 Hillview Ave #10-25
Lam Soon Industrial Building
Singapore 669569


How do I place an order?

Place an order by

1. Adding to cart your desired item(s)

2. Hit the “Go to Checkout” Button

3. Fill in your shipping details if you have not done so with us and following the step-by-step instructions on your screen.


Viola!


Is the delivery date I picked guaranteed?

The delivery date that you picked only represents your preferred delivery date. Due to the size and the nature of furniture orders, delays may occur especially for items under pre-orders. We seek your understanding that there are things beyond the control of BedandBasics.sg (i.e. Manufacturing, shipping and customs approval delays).  If there is a delay, BedandBasics.sg will contact you to reschedule.


How can I be confident with my purchase if I don’t get to experience the actual products before buying them?

We believe in quality. We ensure that we achieve high quality standards on every product we sell.

Our quality control process involves inspecting the products and testing them for defects and other product-related quality matters. We identify and correct the defects before we release them to our customers.

This isn’t simply about the final inspection. It’s about adoption the right manufacturing procedures and controls throughout the process. We select only the best manufacturers that adhere to best industry practices right from the raw material selection to processing and through to finishing.

Through our quality assurance process, you will have a peace-of-mind and a positive shopping experience with us.


Can I reject the product upon delivery if I am not satisfied with it?

You are protected by our “Right to Reject” policy for all qualifying products you purchase at Bed and Basics. When the products are delivered to you, you are entitled to reject any products during delivery that are not up to your expectations without incurring charges. If you decide to return your products after the delivery team has left, it will be processed under our return and refund policy.


Do you sell used, refurbished or reconditioned furniture?

No, we do not. All our products are brand-new from the manufacturer in their original packaging.


What happens if I find the same product elsewhere at a lower price?

We got you covered on our lowest price guarantee policy! See here.


Can I self-collect the furniture myself?

The products you ordered may not be available immediately for collection. Our customer service will call you and make arrangements with you when the product is available for self-collection.


How will I know if my current mattress will fit into your bedframes?

Japanese mattress Sizes

Single (JP)

195cm x 97cm

Semi Double (JP)

195cm x 120cm

Double (JP)

195cm x 140cm

-

-


Standard Local Mattress Sizes

Single

190cm x 91cm

Super Single

190cm x 107cm

Queen

190cm x 152cm

King

190cm x 183cm



Will I get better prices if I make a bulk purchase?

For bulk purchases of more than 8 similar items, please contact us at sales@bedandbasis.sg for a special quotation.


What happens if the furniture doesn’t fit well at my place after I have purchased it?

Our customer service officers will be happy to assist you with the product dimensions and details for you to make the best possible informed decision. Alternatively, you can also refer to the dimensions on every product description before making the purchase.


I need to dispose my old furniture. Can you help me with them when I receive the delivery of my new furniture?

Please refer to https://www.bedandbasics.sg/furniture-disposal.html

However, we recommend that you first contact your Town Council for their free bulky disposal service. For private properties, please contact your building or estate management for assistance.

Many Town Councils provide free disposal of the first (3) moveable bulky items per month, with the exception of certain classfication of items. A fee may be chargeable by the Town Council for removal of additional items. We recommend that you make this request with your respective Town Council at least 1 week in advance.

Below is a useful list of links and hotlines for your Town Council's bulky disposal service.

Town Council Hotline URL
Aljunied-Hougang Town Council +65 6744 1033 http://www.ahtc.sg/bulky-item-removal/
Ang Mo Kio Town Council +65 6453 0511 http://www.amktc.org.sg/resi_free_bulk_removal_service.aspx
Bishan-Toa Payoh Town Council

Toa Payoh: +65 6259 6700

Bishan: +65 6259 6700

http://www.btptc.org.sg/Our%20Services/BIR.htm
Chua Chu Kang Town Council +65 6569 0388 http://www.ccktc.org.sg/our-services/bulky-item-removal/
East Coast-Fengshan Town Council +65 6444 9549 http://www.ectc.org.sg/ourservice_bulkyrefuse.html
Holland-Bukit Panjang Town Council 1800 766 9100 http://www.hbptc.org.sg/services.html#Bulky_Item_removal
Jalan Besar Town Council +65 6298 9222 http://www.jbtc.org.sg/www/index.php?bulky-removal-services,21
Jurong-Clementi Town Council +65 6561 2222 http://www.jrtc.org.sg/Service.aspx?cid=75
Marine Parade Town Council 1800 241 6487 http://www.mptc.org.sg/Our-Services-Bulky-Items-Removal-Service
Marsiling-Yew Tee Town Council +65 6430 7800 http://www.myttc.org.sg/bulkyremoval.html
Nee Soon Town Council +65 6758 0129 http://www.nstc.org.sg/bulky_item_removal.html
Pasir Ris-Punggol Town Council

Pasir Ris: +65 6585 4938

Punggol: +65 6590 9500

Sengkang: +65 6489 0520

https://www.prpg-tc.org.sg/index.php/our-services/bulky-household-furniture-removal-service
Sembawang Town Council +65 6368 3100 http://www.sbtc.org.sg/bulky_item_removal_service.html
Tampines Town Council +65 6781 2222 http://www.tampines.org.sg/OurResidentServices/BulkyRemovalService
Tanjong Pagar Town Council 1800 272 6415 http://www.tptc.org.sg/www/otherservices.html
West Coast Town Council

Clementi: +65 6776 0271

Boon Lay: +65 6896 4890

http://wctc.org.sg/household/

Payment for bulky furniture disposals typically costs in the range of SGD70. Please contact us via our live chat or drop us an email at hello@bedandbasics.sg if you have further enquiries.