Privacy Policy

This policy explains what personal data BedandBasics.sg Pte. Ltd. collects, why we collect it, who we share it with and the choices you have. We handle personal data in line with Singapore’s Personal Data Protection Act 2012 (PDPA).

What we collect

Information you give us

• Your name, email address, phone number and delivery address when you order, create an account or contact us
• Delivery details such as floor level, access notes and preferred delivery slots
• Messages you send us by email, live chat, phone or social media, including photos you send for returns or warranty claims
• Reviews you post and your answers to surveys
• Your date of birth, if you add it to your account for birthday rewards

Information collected automatically

• Your order history and reward points balance
• How you use our website, such as pages viewed, products added to cart and searches, through cookies and similar technologies
• Device and browser information, such as IP address, browser type and approximate location

We don’t store your full card details. Card and other payments are processed securely by our payment providers.

How we use your data

• To process and deliver your order, arrange assembly, collections and returns, and send order and delivery updates by email, SMS, phone or WhatsApp
• To answer your questions and handle returns, refunds, warranty claims and price-match requests
• To manage your account and reward points
• To send you promotions and newsletters, if you’ve agreed to receive them
• To understand how our website is used and improve our products, services and website
• To show you relevant ads on other websites and social media
• To prevent fraud, and to meet our legal, tax and accounting obligations

Who we share it with

We only share what’s needed with organisations that help us run our business, and they must protect it:

• Delivery and assembly partners, to deliver and assemble your order
• Suppliers and manufacturers, for made-to-order items and warranty claims
• Payment and instalment providers, only the details they require to process your payment or refund
• Service providers for website hosting, customer support, email and analytics
• Advertising platforms such as Google, Meta and TikTok, to measure and show our ads
• Authorities, where the law requires it

Some of these providers store data outside Singapore. When that happens, we take steps to make sure your data gets a standard of protection comparable to the PDPA.

Cookies

Cookies are small files saved by your browser. We use them to keep items in your cart, keep you signed in, remember your preferences, understand how our site is used and show you relevant ads. You can block or delete cookies in your browser settings, but parts of the site, such as the cart and checkout, may not work properly without them.

Marketing messages

We only send promotions if you’ve agreed to receive them. You can unsubscribe at any time using the link in any email, or by contacting us. You’ll still get messages about your orders.

Your choices and rights

• Access and correction: ask what personal data we hold about you and how it has been used, or ask us to correct it. You can update most account details yourself under My Account.
• Withdraw consent: tell us if you no longer want us to use your data for a purpose. We’ll explain what this means for you, for example if we can no longer process an order.

We’ll respond as soon as we reasonably can, usually within 30 days. We may need to confirm your identity first, and may charge a reasonable fee for access requests, which we’ll tell you about in advance.

How we protect and keep your data

We use reasonable security measures, such as encrypted connections and restricted access, to protect your data. We keep it only for as long as we need it for the purposes above or to meet legal and business requirements, and then delete or anonymise it.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.