Terms & Conditions

These terms only apply to orders placed on BedandBasics.sg. Please read them before you order.

1. About these terms

1. 1.1By using this website or placing an order, you agree to these terms. They govern all orders on this website and don’t affect your statutory rights.
2. 1.2“We”, “us” and “BedandBasics” mean BedandBasics.sg Pte. Ltd.
3. 1.3We may update these terms from time to time without notice. Changes take effect when they’re posted on this page. The terms that apply to your order are the ones shown when you place it, so we suggest you keep a copy.
4. 1.4These terms should be read together with our Delivery Policy, Returns & Refunds Policy, Mattress Trial Policy, Lowest Price Guarantee, Reward Points terms and Privacy Policy.
5. 1.5Questions before you order? Email hello@bedandbasics.sg or call 6631 8500.

2. Placing an order

1. 2.1To place an order, select your items and follow the checkout steps. You can check and correct your order until you click “Place Order”.
2. 2.2After you order, we’ll email you an acknowledgement. This confirms we’ve received your order but is not an acceptance of it.
3. 2.3A contract between us is formed only when we email you to confirm your order, or contact you with your delivery details, after your payment is authorised and we’ve confirmed stock.
4. 2.4We may decline all or part of any order. If we do, we’ll let you know by email.
5. 2.5To order, you must be 18 or over and give us accurate details, including your name, payment details, billing and delivery addresses, email address and phone number.
6. 2.6Please keep the emails about your order. For order enquiries, email hello@bedandbasics.sg.

3. Prices and payment

1. 3.1Prices are in Singapore dollars and include GST unless stated otherwise. Delivery charges are shown at checkout.
2. 3.2The price you pay is the price shown on the website when you order. If we find a pricing error, we’ll contact you to either reconfirm your order at the correct price or cancel it. If we can’t reach you, we’ll cancel the order and give you a full refund.
3. 3.3Card payments are processed once we receive your order. If your payment can’t be authorised, we’ll let you know and may ask you to pay another way.
4. 3.4If an item is out of stock, we’ll tell you as soon as possible and refund it to the card you paid with.
5. 3.5Card payments are made over a secure, encrypted connection. We don’t store your card details after your order is processed, and your card security code (CVV) isn’t kept by our payment provider. If you’ve authorised a second or final payment on your card, it’s processed the same secure way.

4. Delivery

1. 4.1Deliveries are made by our own fleet or by our delivery partners. Delivery fees cover one order to one address in Singapore. Promotional delivery fees are at our discretion and may be withdrawn before your order is confirmed. See our Delivery Policy for fees, surcharges and timings.
2. 4.2We’ll make reasonable efforts to deliver on your chosen date and time slot. If we can’t, we’ll contact you to arrange another one. Deliveries after 6pm are subject to availability and our agreement, and an after-hours charge of $60 applies on top of other delivery fees.
3. 4.3Where you order several items, we’ll try to deliver them together by the longest delivery time quoted. Split deliveries can be arranged on request for an extra charge. We aren’t liable for consequential loss from delays beyond our control.
4. 4.4Please tell us about any access restrictions when you order, and get any approvals needed from your building or estate management before delivery day. Any deposit your building management requires must be arranged and paid by you.
5. 4.5Someone aged 18 or over must be present to receive the delivery. We may rely on that person’s instructions as if they were yours, and we don’t need to check that you’ve authorised them. Items that aren’t signed for can’t be left behind.
6. 4.6If we can’t deliver on the confirmed date because no one is available, or because we can’t reasonably access your property, a $60 re-delivery fee applies for the next attempt. If our team is denied reasonable access (for example, having to carry items a long distance), extra fees will be advised on the spot and paid directly to the delivery team. We don’t have to deliver until these fees are paid.
7. 4.7Free delivery requires your unit to be reachable by lift (on the same level as the lift landing) or on the same floor as the loading area. If items can’t go up by lift (for example, they don’t fit, the lift is out of service or building management refuses access), we’ll decide whether they can be safely carried up the stairs. Staircase delivery costs $10–$20 per item per floor. We may reschedule the delivery to keep to the day’s schedule.
8. 4.8If our team considers a delivery unsafe or unfeasible, or likely to damage the items or your property, we may cancel it and refund what you paid for that delivery within two weeks of the original delivery date.
9. 4.9In unforeseen circumstances, such as a vehicle breakdown, accident, heavy traffic or severe weather, we’ll do our best to contact you and arrange another date and time slot.
10. 4.10We’ll hold your order free for up to 60 days from your order date. After that, a holding fee of $29.90 per item applies for each extra month or part of a month. We may hold back delivery or collection until all outstanding payments and holding fees are paid.
11. 4.11To change or cancel a delivery or delivery service, email hello@bedandbasics.sg with your order details at least 2 days before your delivery date. Changes or cancellations made less than 2 days before cost $29.90. Adding assembly later involves a separate transport fee. If your new delivery date is more than 60 days after your order date, storage fees may apply at the rates then in force.
12. 4.12You own the items, and are responsible for any loss or damage to them, from delivery, provided we’ve received full payment.

5. Access and assembly

1. 5.1Before you order, please check that your items will fit through all doorways, corridors, stairwells and landings on the way to the room. If you’re unsure, note it in the order comments or contact us.
2. 5.2Before delivery, make sure there’s enough space and access to deliver and assemble, and move anything that could be damaged, such as lights, vases and pictures. Our team won’t remove fixtures (such as doors or windows) or use special lifting equipment. If these are needed, please arrange them beforehand. To protect your floors, you may want to put down protective sheets.
3. 5.3If you’d like our team to move other furniture, they can do so where possible for $10 per item, plus any staircase charges. For dismantling existing furniture, contact us beforehand for a quote. We may refuse any dismantling, moving or reinstallation that we consider unsafe or impractical, or that could affect the safety or performance of a product. We don’t have to provide these services until they’re paid for.
4. 5.4Our team will place your furniture where you want it, subject to access. At your request, which you’ll be asked to sign for, they’ll take away packaging. Old mattresses and furniture can be removed on a like-for-like basis for a disposal fee. Contact us for details.
5. 5.5Our liability for damage to your property during delivery or assembly is limited to the value of the item or $80, whichever is lower. If you need more cover, please arrange insurance before delivery. Claims must be made within 7 days of delivery.

6. Returns and cancellations

1. 6.1Eligible items can be returned or cancelled within 100 days of your order date. Items marked “100 Days Return” on the product page are eligible.
2. 6.2The following can’t be returned or cancelled: clearance, as-is and set-offer items; customised and made-to-order items; bedroom sets; modular wardrobes; furniture that has been assembled; items that aren’t new and unused; and items removed from their original packaging, or that are stained, used, washed, torn, dented, discoloured, damaged or have fragrance or other odours.
3. 6.3To cancel or return, email hello@bedandbasics.sg within the 100 days. We only accept requests made by email.
4. 6.4If we haven’t yet processed your order for delivery, we’ll refund everything you paid for the items, including delivery charges, within 30 days of accepting your cancellation.
5. 6.5If your order is already on its way, please don’t unpack it when it arrives. Once delivered, the items are yours and you’re responsible for them until they’re returned to us.
6. 6.6We’ll give you a date and time to collect the items, depending on our logistics schedule. We can’t accept returns brought to our warehouse unless we’ve agreed to it in advance. If you don’t return the items, we may deduct the cost of recovering them from your refund.
7. 6.7Returned items must be unused, undamaged and resalable, with their original packaging fully intact. We decide whether a returned item is in a suitable condition and may reject returns that aren’t.
8. 6.8Your refund is the amount you paid for the item, minus:
   • a restocking fee of 20% of the price paid, or $50, whichever is higher
   • delivery, assembly, delivery location, delivery timing and staircase delivery fees
   • card and PayPal fees of 4% of the transaction plus $1, if you paid that way
   • any other fees that apply
9. 6.9If you used a discount code and the return takes your order below the code’s minimum spend (excluding delivery), the discount is deducted from your refund. For example, a $100 discount with a $1,000 minimum spend is removed if the return brings your order total below $1,000.
10. 6.10Refunds are made to your original payment method within 30 days of your return being accepted, once we’ve received the items in the required condition. See our Returns & Refunds Policy for more details. Mattresses with a sleep trial follow our Mattress Trial Policy.

7. Damaged or defective items

1. 7.1When your order is delivered, please check the items and packaging, make sure you have the right number of packages and that the items are free of defects. You’ll be asked to sign a proof of delivery to confirm this. Note any problems on it. Refusing to sign is treated as refusing the delivery.
2. 7.2If an item is damaged or defective at delivery, complete the incident form our delivery team gives you straight away.
3. 7.3If you report damage or a defect within 72 hours of receiving your order, we’ll waive transport and manpower fees for collection or inspection. After 72 hours, please contact us and bring the item to us for servicing or repair. If you need our help with collection or inspection, prevailing transport and manpower fees apply.
4. 7.4To make a claim, email hello@bedandbasics.sg with your order number, a photo showing the whole item, and close-up photos or videos of the defect. We may ask for more details.

8. Warranty

1. 8.1We warrant our furniture against defects in materials and workmanship. Warranty periods vary by product and start from the delivery date. Furniture warranties on structural manufacturing defects are up to 15 years.
2. 8.2If a product has a manufacturing or material defect during the warranty period, we’ll repair it or replace the affected parts, at our choice. The warranty covers materials and replacement parts. Prevailing transport and labour charges apply.
3. 8.3If a product has been discontinued, or the spare parts needed aren’t available, we’ll give you a refund of: remaining warranty years (rounded up) ÷ total warranty period × purchase price.
4. 8.4Repaired or replaced items are covered only for the rest of the original warranty period.
5. 8.5Mattress warranties are provided by each manufacturer and vary by model. Warranty details are packed with the mattress. Please follow the instructions and submit any warranty registration right after your purchase. Mattress warranties generally cover physical defects in the foam and springs, such as sagging of more than 2 inches not caused by normal wear, and broken or collapsed springs.
6. 8.6The warranty doesn’t cover:
   • normal wear and tear, negligence, misuse, abuse or accidents, including burns, cuts, scratches, tears, scuffs, watermarks, indentations or pet damage
   • damage from detergents, abrasives or harsh cleaning agents
   • natural characteristics of materials, such as variations in wood colour, grain, texture, knots, splits and fissures
   • slight variations in measurements, especially for products containing foam, wood or springs
   • pests brought in from outside or already present at the delivery address
   • outdoor use, unless the product is designed for it, or commercial use
   • products that have been modified, dismantled, moved, removed or reinstalled by you or anyone we haven’t authorised
   • “Studio Pieces”, items sold as-is, and products not bought directly from BedandBasics.sg
7. 8.7The warranty isn’t transferable. Anyone who buys the product from you buys it as-is.
8. 8.8We aren’t liable for damage or injury caused by improper use, for example pushing heavy furniture that isn’t designed to be pushed. Please use floor protectors when moving furniture, and contact us if you’re unsure.
9. 8.9Product photos are provided by manufacturers. Lighting, photography and screen settings can make colours look slightly different, and production batches can vary slightly in size or colour, so we can’t guarantee an exact match.
10. 8.10Servicing not covered by the warranty starts at $60, depending on the item and parts involved. We may charge for extra materials that need to be bought. After the warranty period, all parts, labour and transport costs are payable by you.
11. 8.11Our decision on whether a defect is covered, and whether to repair or replace parts, is final. We may refuse further service if we find that repeated reasonable efforts can’t meet a customer’s demands.
12. 8.12We’ll give you a date and time for collection, repair or exchange, depending on our logistics schedule. Any transport and manpower fees must be paid before we come to you.

9. Cancellation by us

1. 9.1We may decline or cancel an order if: we don’t have enough stock; we don’t deliver to your area; an item was described or priced incorrectly on the website; your payment isn’t authorised; or you haven’t met the requirements in clause 2.5.
2. 9.2If we cancel your order, we’ll email you and refund what you paid within 30 days. We won’t pay any further compensation.
3. 9.3As far as reasonably possible, items on the website are in stock when you order or are made to order with the lead time shown.

10. Events beyond our control

We may need to cancel or change orders because of events beyond our reasonable control, such as natural disasters, war, strikes, lockouts, labour disputes, fire, flood or drought.

11. Website content

1. 11.1All content on this website is owned by BedandBasics.sg Pte. Ltd. or its licensors. You may not copy, reproduce, change, license, transmit or sell any of it without our permission.
2. 11.2This website is provided “as is”. We don’t guarantee that its information is accurate, complete or suitable for any purpose, and it may contain technical or typographical errors. To the fullest extent permitted by law, we and our directors, employees and representatives aren’t liable for any loss or damage arising from use of this website, including direct, indirect or consequential loss, loss of data, income or profit, damage to property and third-party claims.
3. 11.3We aren’t responsible for the content of third-party websites that link to or from this website.
4. 11.4Nothing in these terms limits your statutory rights as a consumer, or our liability for death or personal injury caused by our negligence or that of our employees or agents.

12. General

1. 12.1Complaints: please contact us straight away by phone or email. We’ll deal with every complaint fairly, effectively and confidentially.
2. 12.2Your data: we use your information to process your order and serve you. You authorise us to share and obtain information with third parties, such as payment providers, to verify your identity and payment and authorise the transaction. See our Privacy Policy.
3. 12.3Entire agreement: these terms, together with our current prices, delivery details and the policies listed in clause 1.4, are the whole agreement between us for your order. Nothing said by a salesperson changes these terms or is an authorised statement about the products. Except for fraud or fraudulent misrepresentation, we’re not liable for any statement that isn’t in these terms.
4. 12.4Invalid terms: if any part of these terms can’t be enforced, the rest still applies.
5. 12.5Law: these terms are governed by Singapore law, and you agree to the jurisdiction of the Singapore courts. All contracts are made in English.