Quality Rating
Our products carry a Quality Rating from us, out of 5. It’s our honest view of how well a product is built and how long it lasts, so you can pick the right piece for how you’ll use it.
Our own assessmentGiven by our team, not by customer reviews.
Price doesn’t countA lower price never lowers the score, and a higher price never raises it.
Based on experienceFrom our after-sales records and checks of each product’s structure.
What we look at
- Material integrity: the quality of the wood, board, metal, foam and upholstery.
- Structural integrity: how well the frame, joints and fittings hold together.
- Overall durability: how well it holds up over time, based on the after-sales issues we see.
We don’t score looks, comfort or value for money. Customer reviews are a better guide for those.
What each score means
| 5/5 | Heavy, long-term use Superb materials and structure, with excellent durability. |
| 4/5 | Everyday, long-term use Good materials and structure, with excellent durability. |
| 3/5 | Everyday, mid-term use Good materials and structure, with good durability. |
| 2/5 | Everyday, short-term use Basic materials and structure, with fair durability. |
A half score, such as 4.5/5, means the product sits between two levels.
Quality Rating vs customer reviews
Quality Rating
- Given by us
- Looks only at build quality and durability
- Based on after-sales records and product checks
Customer reviews
- Written by customers who bought the item
- Covers looks, comfort, value and delivery
- Shown in the Reviews section of each product
Common questions
Does the rating affect my warranty?
No. Every product is covered by its own warranty against manufacturing defects, whatever its rating. What the warranty covers
Can a rating change?
Yes. We review ratings as we learn more from after-sales service, so a product’s rating may go up or down over time.
Questions about a product’s quality?Email hello@bedandbasics.sg or chat with us. We’re happy to compare products for you.
