Nuloft Mattress Return and Refund Policy
Requests for returns should be made to us within one hundred (100) days from the delivery date for a full refund. The full refund amount shall exclude the price of additional bundled items (e.g. pillows), delivery, assembly, delivery timing, delivery location and/or staircase delivery fees and/or surcharges paid to the resellers or delivery agents when the original order was made. Buyers qualify for 100 night trial return and refund offer for one (1) mattress only per household address. If an order includes more than one (1) mattress, the customer may only return one (1) mattress. If at least one product is returned from an initial order, that customer and/or shipping address will not be eligible for additional 100 night trials on subsequent orders of mattresses listed below (i.e. if you return a mattress, you will not be eligible for 100-night trials on all future mattress orders). BEDANDBASICS does not take title to returned items until the items arrive at our warehousing facilities. For more information, please refer to:
Applicable for the following mattresses only:
We reserve the right to collect your returns according to our delivery schedule. Returns are free for local orders only, and are not applicable to products exported out of Singapore mainland.
Proof of Purchase
Upon successful placement of order, an invoice/sales order will be sent to your email address provided at the time of order. Please be advised to save the invoice/sales order as proof of purchase.
Your endorsement on the proof of delivery document will constitute your acknowledgement that your items have been received in good condition.
